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Service Agreements
Gerber Service Agreements1 are designed to keep your Gerber software up to date and to get you the help you need when you need it. Take comfort knowing you have a global network of highly knowledgeable professionals working to help you reach your optimum.
CAD Service Agreements
Prime Service Agreement
The Prime Service Agreement gives you the maximum system uptime at the lowest cost, enabling you to accurately budget your annual maintenance expenses. With the perfect blend of service coverage, you can take comfort in the fact that your system is always operating at peak performance. It includes all on-site labor during standard business working hours, prioritized telephone support and software updates.
*Agreements include access to the GERBERnet online technical library and software downloads available 24 hours a day, 7 days a week.
YuniquePLM Prime Service Agreement
GERBERnet™ Access
Around-the-clock access to technical documentation. Browse user manuals, service bulletins, product documentation and networking configurations.
Software Updates
The latest software versions are available free of charge to all clients with an active Full Service Agreement. Discovery, labor and delivery charges are separate and billable where applicable.
Hours of Coverage
Support is available Monday through Friday during normal business office hours2. After-hours support is available upon request for an additional fee.
Technical Support
Communicate with a technical support representative directly via telephone or email including real-time collaboration and internet conferencing.
| ENTITLEMENT | DESCRIPTION | MAINTENANCE CONTRACT | SAAS CONTRACT | NON-CONTRACT |
| Access to Software | Whether you own the software outright or you ‘rent’ the software for a specified term. | Perpetual License | Term-Based Subscription | Perpetual License Only |
| Unlimited Priority Remote Support | Gerber Priority Support is offered via telephone and email for all software applications. Our team of experts will be aligned to clients based on the products they use and their own industry. | Response Time: 2 hours |
Response Time: 2 hours |
List Price (Response Time: Best Effort) |
| Software Updates | Gain access to the latest features and updates as soon as they are released. | ✔ | ✔ | List Price |
| Software Key Replacement | Key replacement due to loss or defect. | ✔ | ✔ | List Price |
| Events & Webinars | Attend exclusive events and webinars that will help you get the most out of your software. | ✔ | ✔ | Not Available |
| Consulting | Includes both implementation and strategic advisory services delivered by professionals that know Gerber software and systems best. Our end-to-end consulting team can assist clients in achieving their objectives faster by advising on process improvements, implementing custom integrations/reports and driving the total implementation process for complex applications (i.e. AccuPlan™, YuniquePLM®, etc). | 10% Discount | 10% Discount | List Price |
| Training | Instructor-led training can be customized for specific client processes and data, then delivered either on site or virtually. Gerber University, our online training portal, can be leveraged for the most common training topics and accessed on demand. | 10% Discount | 10% Discount | List Price |
| Customer Engagement | Higher level of tips, tricks, additional training content and documentation that you cannot get anywhere else. | ✔ | ✔ | Not Available |
| GERBERnet Documents | Learn all there is to know about your software through a variety of technical documents. | ✔ | ✔ | Not Available |
| Gerber Technology Community | Asks questions and share information with a global network of Gerber Experts and fellow users. | ✔ | ✔ | ✔ |
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